Joaquin Soto

Systems Architect • Engineering Leader • Platform & Delivery Systems

Summary

Systems architect and engineering leader with 20+ years of experience designing, building, and operating high-reliability platforms in environments where ambiguity is high and failure is expensive. I am most effective before chaos becomes visible — when structure, incentives, and intent still matter.

My work focuses on creating the invisible systems that allow organizations to scale delivery without sacrificing stability, trust, or human judgment. I specialize in developer-facing platforms, automation, and decision-support systems that reduce cognitive load and enable teams to ship critical software safely and repeatedly.

Professional Experience

Founder / Systems Architect, IamPro.one 2022 – Present

Independent systems and platform initiative focused on applied systems thinking, automation, and knowledge infrastructure. Designed API-first architectures and publishing pipelines to reduce friction between insight, execution, and iteration.

Principal Engineer & Chief Architect, Digital Transformation, Berkadia 2017 – 2021

Led architectural strategy following the acquisition of redIQ. Guided platform integration, delivery modernization, and reliability improvements across distributed teams. Acted as a technical anchor during periods of organizational and systems change.

Co-Founder & Chief Technology Officer, redIQ 2012 – 2017

Designed and built the core analytical systems, automation pipelines, and infrastructure that powered the company from inception through acquisition. Led engineering through rapid growth while maintaining system integrity and delivery discipline.

Vice President, Software Development, Everyday Health 2007 – 2012

Built and led global engineering teams responsible for high-availability digital health platforms. Balanced delivery velocity with operational stability in regulated and high-impact environments.

Head of IT / Software Engineer, Patient Care 2004 – 2007

Spearheaded technology modernization initiatives, including OCR-based intake systems, automated routing, and clinical workflow integrations supporting frontline healthcare operations.

IT Specialist, Telcordia / SAIC 1999 – 2004

Supported large-scale telecommunications research and automation systems used by thousands of engineers and researchers worldwide.

Technology Architect, SmartChoice 2000 – 2003

Designed early VoIP, billing, and telecom systems that enabled operational scalability during a period of rapid industry change.

Education

M.S. Computer Science — City University of New York (2004)

B.S. Computer Science — Queens College, New York (2001)

A.S. Computer Science — LaGuardia Community College, New York (1999)

Areas of Focus

Systems Architecture & First-Principles Design
Developer Experience & Delivery Platforms
High-Reliability & Distributed Systems
Automation, CI/CD, and Operational Tooling
Engineering Leadership in Ambiguous Environments
Reducing Cognitive Load at Scale

Available for senior engineering leadership, platform, advisory, and systems-level roles.